Dealer FAQs

	Dealer FAQs
		Dealer FAQs

Dealer FAQs

What is my free-freight allowance policy?

My order made free freight, why do shipping fees still show on my invoices?

How do I check on an order?

Why are there extra freight charges on my order?

What should I do if I receive my order with missing or extra items?

How do I return an item?

What is a minimum order fee?

What is a drop ship fee?

How do I check stock?

What is the average turn around for orders?

How can I check to see if Golden Lighting received my purchase order?

Can I add to my order?

How do I arrange a drop ship?

What are the freight charges on my order?

What freight LTL and small packages carriers do you use?

Can you bill the shipping to my account?

How can I tell when my order will ship?

Who is my sales representative?

Where will my order ship from?

How can I get the tracking number from my shipment?

What is the status of my order?

Can you do same day shipments?

What do I do with damages?

How do I get the price sheet in excel or PDF format?

Are back order availability dates confirmed?

How do I get a price quote?

How long does it take from when I fax my order to get it processed?

Can I see a list of all items on back order?